BESTIMATE TERMS AND CONDITIONS

Last Updated: June 18, 2026

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern access to and use of the Bestimate platform, including websites, mobile applications, customer request flows, professional dashboards, chat, Credits, payments to Bestimate, notifications, community features, marketplace listings, location-based features, and AI-assisted tools (collectively, the "Platform"). The Platform is operated by Bestimate Solutions L.L.C-FZ, Meydan Free Zone, Dubai, United Arab Emirates ("Bestimate", "we", "us", or "our").

By accessing or using the Platform as a Customer, Professional, visitor, community participant, or other user, you agree to these Terms, the Privacy Policy, any marketing consent, any location consent, and any feature-specific terms presented in the Platform. If you use the Platform on behalf of a company or another person, you represent that you have authority to bind that company or person.

These Terms govern Bestimate's role as a marketplace and technology intermediary. They do not create an employment, agency, partnership, joint venture, domestic-worker agency, recruitment agency, healthcare-provider, transport-provider, contractor, subcontractor, insurer, escrow, or fiduciary relationship between Bestimate and any user.

2. Key Terms

Customer means a user who searches for, requests, receives, pays for, reviews, or facilitates receipt of Services from a Professional.
Professional or Pro means a user, business, company, freelancer, representative, employee, contractor, or subcontractor using the Platform to offer, quote, arrange, receive payment for, or facilitate Services.
Services means any work, task, consultation, rental, product-related service, professional service, home service, community service, or deliverable listed, quoted, scheduled, offered, fulfilled, or provided by a Professional or requested by a Customer through the Platform.
Lead means a request, contact, opportunity, quote invitation, booking signal, chat initiation, or other potential service opportunity made available to a Professional.
Estimate means a Professional response, quote, price indication, proposal, availability message, or scope statement.
Credits means Bestimate digital units that Professionals may purchase or use for Leads, Estimates, or Professional features.
Regulated Services means Services that may require licences, permits, approvals, qualifications, training, insurance, municipal authorization, health authority authorization, food safety authorization, labour compliance, transport authorization, or other legal requirements.
Community Features means Neighbors, groups, marketplace, pets, local posts, comments, reports, community verification, region scope, and location-based or area-based interactions.
User Content means all content submitted, uploaded, posted, published, transmitted, or made available by users, including AI-drafted content after the user submits or publishes it.

3. Marketplace Role; No Service Provider Liability

3.1 Bestimate Does Not Provide Services

Bestimate operates a technology marketplace. Bestimate does not sell, offer, provide, perform, supervise, subcontract, warrant, insure, or guarantee any Services unless Bestimate expressly states in a separate written agreement that it is directly providing a specific service. Any Customer who requests, books, pays for, or receives Services is contracting directly with the Professional who offers those Services.

Any Platform facilitation, including displaying Professionals, routing Leads, enabling chat, enabling calls, showing reviews, providing request forms, recommending categories, providing AI-assisted drafts, assisting selection, enabling booking, or facilitating payments, is marketplace facilitation only and does not make Bestimate the provider, contractor, subcontractor, employer, agent, guarantor, or insurer of the Services.

3.2 Direct Contract Between Customer and Professional

The contract for Services is formed directly between the Customer and the Professional. The Customer and Professional are solely responsible for agreeing and documenting scope, price, VAT, call-out fees, inspection fees, materials, access, schedule, cancellation, deposits, permits, building approvals, safety requirements, warranty, rework, payment, and dispute resolution.

To the maximum extent permitted by law, Bestimate is not responsible for Service delay, defect, injury, property damage, non-performance, cancellation, overcharge, undercharge, invoice issue, warranty issue, payment collection issue, refund dispute, professional negligence, licensing issue, or legal compliance failure arising from Services provided or requested by users. Nothing in these Terms limits liability for Bestimate's own fraud, wilful misconduct, or liability that cannot be limited under applicable UAE law.

3.3 Professionals Are Independent Businesses

Professionals are independent businesses or individuals. They are not employees, workers, contractors, consultants, agents, joint venturers, partners, or representatives of Bestimate. Professionals choose their own service areas, prices, equipment, staffing, schedule, categories, methods, subcontractors, and whether to accept or decline work, subject to applicable law and Platform rules.

4. Eligibility and Account Responsibility

Users must be at least 18 years old and legally capable of entering into binding obligations under applicable UAE law.
Users must provide accurate, current, and complete account, contact, business, and request information and keep it updated.
Users are responsible for all activity under their account and must protect OTPs, devices, login credentials, payment methods, and access permissions.
Users must not create duplicate, misleading, unauthorized, fake, or evasive accounts, or register on behalf of another person without authority.
Bestimate may refuse, suspend, restrict, downgrade, hide, deactivate, or terminate accounts or features where needed for safety, compliance, fraud prevention, payment, moderation, or Platform integrity, with notice where practicable and with refund or wind-down treatment for unused paid balances where required by law.

5. Professional Representations and Warranties

By registering, quoting, advertising, communicating, or providing Services through the Platform, each Professional represents and warrants that they and any employees, contractors, subcontractors, suppliers, agents, or personnel who may perform work for them:

are properly qualified, experienced, trained, licensed, certified, bonded, insured, and authorized as required by applicable UAE federal, Dubai, Sharjah, free zone, municipal, health, food safety, labour, transport, consumer protection, advertising, and other laws;
will comply with all laws, authority requirements, permit conditions, building rules, community rules, safety rules, data protection requirements, marketing rules, tax and VAT obligations, and invoice obligations that apply to their Services;
will perform Services in a professional, safe, workmanlike, lawful, and industry-appropriate manner and will remedy material deviations from their agreement with the Customer where required by law or contract;
will not offer or perform a category of Service outside the scope of their licence, permit, insurance, visa, labour authorization, professional approval, or lawful business activity;
will use Customer personal data only for the specific Service interaction and will not resell, misuse, spam, solicit, or profile Customers using data obtained through the Platform;
will ensure that all profile content, prices, photos, portfolios, claims, licences, certificates, reviews, availability, and service descriptions are truthful, current, and not misleading.

6. Regulated and Safety-Sensitive Services

Some service categories carry special regulatory, safety, insurance, safeguarding, or consumer-protection risks. Bestimate may allow these categories to be requested or listed for marketplace matching, but this does not mean Bestimate has approved the legality, suitability, licensing, or safety of a Professional or Service.

6.1 Healthcare and Emergency Exclusion

Listings or requests for healthcare, nursing, physiotherapy, home medical, telemedicine, prescription, medical certificate, or medical-device services are permitted only where the Professional holds a current and valid licence or approval from DHA, MOHAP, DOH Abu Dhabi, or another competent UAE health authority. Bestimate is not a health facility, telehealth provider, healthcare professional, pharmacy, ambulance service, or medical adviser and does not provide medical services or advice. The Platform must not be used for medical emergencies; users should contact the relevant UAE emergency number or licensed medical provider.

6.2 Domestic Worker and Safeguarding Exclusion

Recruitment, placement, sponsorship, or supply of domestic workers, including live-in maids, nannies, caregivers, drivers, gardeners, cooks, or similar roles, is regulated in the UAE and may be restricted to licensed centers or agencies. Bestimate does not provide domestic-worker recruitment, sponsorship, or placement. Listings for one-off cleaning, childminding sessions, home-care visits, or similar visits are permitted only where offered by appropriately licensed companies for the specific Service.

For childcare, elder care, vulnerable-adult care, home access, or other safeguarding-sensitive Services, Customers must verify identity, licence, experience, insurance, references, and suitability before allowing access or leaving any child or vulnerable person with a Professional. Professionals must comply with all safeguarding, labour, health, and reporting obligations.

6.3 Other Regulated Categories

Catering, food preparation, event food, and food handling may require food safety, hygiene, venue, labelling, staff, and municipal compliance.
Pest control, water tank cleaning, disinfection, and public health services may require municipal approval, approved substances, trained staff, documentation, and proper invoices or certificates.
Electrical, plumbing, AC, gas, renovation, waterproofing, access work, maintenance, and construction-related work may require trade licences, permits, building management approval, safety procedures, and insurance.
Beauty, massage, wellness, personal care, photography, videography, media production, and events may require health, hygiene, consent, copyright, model release, location permit, or advertising compliance.

7. Dubai, Sharjah, and Service Areas

Bestimate may support Dubai, Sharjah, and other UAE areas from time to time. Service-area, community, district, emirate, or zone labels are operational matching labels and may not match official government, municipal, free zone, building, homeowners' association, or community management boundaries. Bestimate may add, remove, merge, split, rename, expand, or restrict areas at any time for operational, safety, compliance, density, or abuse-prevention reasons.

A Professional's selection of an area does not mean they are legally authorized, physically able, insured, or approved to serve every building, community, free zone, or regulated location within that area. Customers in Sharjah and other emirates retain any mandatory rights and access to competent local authorities that cannot be limited by these Terms.

8. Leads, Estimates, Credits, and Fees

8.1 No Guarantee of Hire, Response, or Revenue

A Lead, request, view, contact, chat, call, Estimate, recommendation, or booking signal is not a guarantee that a Customer will respond, hire, pay, proceed, be qualified, be available, or complete a transaction. Professionals pay for marketplace access, lead generation, contact opportunity, Estimate submission, or other Platform features as described at the point of use, not for a guaranteed job or revenue outcome.

8.2 Credits and Charges

Bestimate may charge Credits or fees when a Professional submits an Estimate, receives a Lead, accesses a contact opportunity, uses a paid feature, purchases Credits, subscribes to a feature, or otherwise uses paid Platform functionality.
Credit requirements, fees, budgets, packages, promotional Credits, and charge timing may vary by category, area, feature, demand, supply, promotion, or account status and may change over time.
Credits are digital units for use only within the Platform. They are not cash, stored value, bank money, property, or transferable value and are not redeemable for cash except where mandatory law requires otherwise.
Paid Credits may remain usable while the account is active and in good standing. Promotional or bonus Credits may expire or be subject to limits.
For material adverse changes to paid Credit value, fee structure, or refund policy, Bestimate will provide reasonable notice where practicable and where required by law.

8.3 Credit-Back, Refunds, and Forfeiture

Nothing in this Section limits mandatory UAE consumer, payment, e-commerce, or app store rights that cannot legally be excluded. Credits and fees are otherwise generally final once used or purchased. Bestimate may grant a Credit-back, refund, adjustment, or goodwill credit only where required by law, required by an applicable app store or payment processor rule, or allowed under a Bestimate refund or credit-back policy then in effect.

Potentially eligible cases may include duplicate Leads, prohibited or fraudulent Leads, clear technical errors, or other cases expressly listed by Bestimate.
Non-response, no hire, price disagreement, negotiation failure, schedule mismatch, Customer choice of another Professional, or Service-quality disputes usually do not qualify for Credit-back because the marketplace opportunity was delivered.
If an account is terminated for fraud, payment chargeback abuse, regulated-service violations, or other material breach, paid Credits may be forfeited to the extent permitted by law. Where termination is for administrative or low-severity reasons, unused paid Credits will be made available for a reasonable wind-down period or refunded where required by law.

9. Marketplace Payments, AML, and Sanctions

Bestimate may now or in the future facilitate payments between Customers and Professionals through a third-party payment processor. Unless Bestimate expressly states otherwise, payment facilitation is administrative only and does not make Bestimate a party to the Services, the Customer-Professional contract, or any Service dispute.

Professionals are responsible for payment processor onboarding, accurate business information, tax/VAT treatment, invoices, refunds owed to Customers, chargebacks, disputes, and any processor agreement. Users may be required to complete identity, beneficial-ownership, sanctions, anti-money-laundering, counter-terrorist-financing, and source-of-funds checks under UAE Central Bank, MOEC, processor, or app store rules. Bestimate may pause, reverse, refuse, offset, or report transactions where required or permitted by applicable law or processor rules.

10. Verification, Badges, Rankings, and Sponsored Placement

The Platform may display badges, ranking labels, verification labels, sponsored labels, top-rated labels, background-reviewed labels, licence-reviewed labels, credentials, reviews, response metrics, or other indicators. These indicators are informational marketplace signals only.

A badge or label does not mean Bestimate endorses, certifies, guarantees, warrants, licenses, insures, background-checks, or continuously monitors a Professional.
A badge or label does not verify that a Professional or Service is licensed, insured, trustworthy, safe, suitable, legally compliant, or appropriate for a specific job.
Bestimate may grant, deny, change, suspend, remove, or display badges, rankings, visibility, recommendations, or sponsored placements at its discretion.
Sponsored or paid placement does not mean Bestimate endorses the Professional or guarantees Service quality and should be clearly labelled as sponsored, promoted, ad, or equivalent where required.
Customers remain responsible for independent due diligence and Professionals remain responsible for lawful, truthful, and current claims.

11. Communications, Calls, Tracking, and Anti-Circumvention

Bestimate may enable communications through in-app chat, WhatsApp, SMS, telephone, email, push notifications, masked numbers, forwarded numbers, AI-assisted messaging, or third-party communication providers. Bestimate-mediated communications may be monitored, stored, routed, or analyzed for fraud prevention, safety, compliance, charge verification, support, dispute handling, product improvement, and quality purposes as described in the Privacy Policy.

Where calls or messages may be recorded or transcribed, the Platform will provide an in-app, visible, or audible notice before or at the start of the communication where required. By proceeding after that notice, you consent to recording as described. You may decline by ending the call and using another available channel. Users who record off-platform communications are solely responsible for obtaining any consent required by law.

Users must not use Platform contact information to spam, harass, solicit, recruit, bypass Platform rules, profile users, or contact users for unrelated purposes.
Professionals must not solicit Customers introduced through the Platform to transact off-platform for the purpose of avoiding Credits, fees, or Platform rules. Bestimate may suspend accounts, charge equivalent Credits, or recover losses for circumvention to the extent permitted by law.
Off-platform communication or payment may reduce Bestimate's ability to help with safety, support, dispute, verification, or credit-back requests.
Phone numbers, messages, and contact details provided by users may be inaccurate, inactive, unverified, or controlled by third parties; Bestimate does not guarantee their validity.

12. Customer Responsibilities

Submit service requests only where you have a genuine interest in receiving information, quotes, or Services.
Do not submit fake, duplicate, misleading, speculative, unlawful, unsafe, discriminatory, abusive, or spam requests.
Do not request Services you do not intend to consider, cannot lawfully receive, or cannot pay for if you proceed.
Do not use Professionals for free consulting, price shopping, design work, diagnosis, or technical advice while misrepresenting your intent.
Verify Professional suitability, licence, insurance, identity, scope, price, safety process, warranty, and invoice terms before allowing work to begin.
Obtain any landlord, owner association, building management, municipality, security, parking, access, or other approval required for the requested work.

13. User Content, Reviews, and Marketplace Listings

You retain ownership of your User Content. You grant Bestimate a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to host, store, copy, display, publish, transmit, translate, adapt, moderate, analyze, use, and process User Content for operating, protecting, improving, and supporting the Platform, subject to applicable law and non-waivable privacy rights. Promotional or marketing use of personal data or identifiable User Content will be handled according to the Privacy Policy and any required consent.

User Content must be truthful, lawful, non-misleading, non-defamatory, non-infringing, and not harmful, abusive, discriminatory, obscene, exploitative, fraudulent, or unsafe.
Professionals must not present copied, stock, staged, or AI-generated images as completed work unless clearly labelled.
Reviews must reflect genuine service interactions and must not be fabricated, purchased, coerced, retaliatory, discriminatory, defamatory, or manipulated.
Professionals must not threaten, harass, retaliate against, or coerce Customers in connection with reviews. Bestimate may anonymize reviewer details where appropriate for safety or privacy.
Marketplace listings must not include illegal, unsafe, counterfeit, recalled, controlled, prescription, medical, hazardous, stolen, adult, weapon-related, permit-required, or otherwise restricted goods or services.

Bestimate operates a notice-and-action process for User Content. Affected users may submit a takedown or review request to legal@bestimate.ae with supporting information. Bestimate may remove, anonymize, label, restrict, or preserve content where it appears unlawful, fabricated, retaliatory, unsafe, or inconsistent with these Terms, without admitting liability as publisher.

14. Community Features and Neighbors

Neighbors and other Community Features are optional peer-to-peer features for local discussion, recommendations, alerts, marketplace listings, group activity, pet posts, community verification, comments, and local engagement. Neighbors is incorporated into these Terms and is not a separate agreement unless Bestimate presents an additional feature notice.

14.1 Location-Based Visibility

Community Features may use approximate location-related information such as emirate, community, area, district, region scope, IP-derived approximate location, device settings, user-provided residence information, verification signals, or service-area selections to determine eligibility, show relevant content, restrict visibility, prevent misuse, and support local trust. Bestimate does not require continuous real-time precise GPS tracking for Neighbors unless a separate feature clearly asks for it and you consent where required.

14.2 No Official or Verified Community Role

Community Features do not represent an official residents' association, homeowners' association, owners association, building management office, security provider, municipality, police, government authority, emergency service, healthcare provider, or official community body. Bestimate does not guarantee that users are actual residents, that community boundaries are exact, or that community posts are accurate, complete, current, lawful, or verified.

14.3 Community Rules

Do not misrepresent your residence, community, authority, identity, licence, or affiliation.
Do not impersonate building management, security, police, municipal, healthcare, landlord, or community authorities.
Do not share another person's personal data, address, phone number, documents, photos, allegations, health information, security information, or private messages without a lawful basis and appropriate consent.
Do not post images, names, school, location, or other identifying information of minors without lawful basis and consent of a parent or guardian. Posts that may infringe child rights under UAE law may be removed.
Do not use Community Features to harass, stalk, monitor, shame, threaten, discriminate, defame, dox, or intimidate others.
Do not post commercial solicitations, spam, or lead generation content unless the feature expressly permits it.

14.4 Location Consent and Withdrawal

Where Bestimate requests consent for location-based Community Features, you may withdraw that consent by disabling the feature where available or contacting Bestimate. Withdrawal may disable or limit Neighbors or related Community Features but will not prevent you from using core service marketplace features.

15. AI-Assisted Tools

AI-Assisted Tools may transcribe audio, analyze images, detect categories, draft request answers, summarize information, support moderation, assist verification, or recommend next steps. AI output may be incomplete, inaccurate, biased, outdated, unsuitable, or unsafe for your circumstances. You must review and confirm all AI-assisted content before submitting or relying on it.

AI-Assisted Tools may use third-party providers, including providers located outside the UAE, under safeguards described in the Privacy Policy. AI outputs are not legal, medical, engineering, safety, tax, financial, employment, licensing, regulatory, building, or professional advice. Once a user submits an AI-drafted request, listing, message, or review, the user is responsible for its content as User Content.

15.1 Bestimate QuoteCheck and AI-Assisted Quote Clarification

Bestimate may provide Bestimate QuoteCheck, an AI-assisted feature that allows you to upload, paste, or submit contractor quotes, estimates, proposals, invoices, BOQs, images, spreadsheets, PDFs, text, and related service details for analysis.

Bestimate QuoteCheck is designed to help you spot missing scope, unclear terms, potential hidden-cost risks, and clarification questions before you decide whether to proceed with a contractor quote.

Bestimate QuoteCheck is not a price valuation, price fairness check, market-price assessment, contractor recommendation, approval, or endorsement. It does not determine whether a quoted price is fair, reasonable, competitive, or suitable for your circumstances.

Bestimate QuoteCheck is provided for informational and convenience purposes only. It is not legal, financial, tax, engineering, technical, inspection, procurement, or other professional advice, and it does not replace your own judgment, independent due diligence, professional inspection, legal advice, or a binding written agreement with a contractor.

AI-generated outputs may be incomplete, inaccurate, outdated, or based on misread or incomplete source materials. A risk flag is not proof of a defect, and the absence of a flag does not mean a quote is complete, safe, compliant, or free from hidden costs.

Bestimate does not verify and is not responsible for contractor identity, licensing, registration, insurance, availability, pricing, workmanship, materials, warranty, VAT treatment, invoices, approvals, permits, NOCs, compliance, completion, or any contractor performance or outcome. Bestimate is not a party to any contract between you and a contractor.

You remain solely responsible for reviewing the original quote and final contract, confirming scope, price, payment terms, variations, VAT, warranties, permits/NOCs, authority or community approvals, insurance, access requirements, completion, snagging, and handover before proceeding. Bestimate accepts no liability for any loss, cost, dispute, delay, defect, missed item, or decision arising from your use of or reliance on Bestimate QuoteCheck, to the maximum extent permitted by applicable law.

By using Bestimate QuoteCheck, you agree that Bestimate may extract, process, and store submitted materials, extracted text, anonymous session identifiers, file hashes, model and token usage, and AI-generated outputs to provide and operate the feature, maintain service quality, troubleshoot errors, manage cost and cache performance, and support related Bestimate services, subject to our Privacy Policy and applicable privacy and data-retention practices.

You should not upload information that you are not authorised to share. If your quote contains personal data, addresses, phone numbers, photos, commercial terms, confidential information, or third-party information, you confirm that you have the right to submit it for the purposes described above.

16. Prohibited Conduct

Breach any law, regulation, authority requirement, permit, licence, building rule, community rule, payment rule, app store rule, or Platform policy.
Offer, request, advertise, quote, or perform a Regulated Service without required legal authority.
Circumvent, manipulate, avoid, reverse engineer, scrape, overload, interfere with, or abuse the Platform, fees, Credits, Leads, rankings, reviews, payments, or moderation systems.
Use Platform data to contact, profile, recruit, solicit, spam, or market to users outside the intended service interaction.
Misrepresent price, licence, insurance, location, identity, portfolio, reviews, availability, service scope, or intent to hire.
Upload malware, harmful code, fake documents, forged licences, misleading images, unlawful content, or content that infringes intellectual property, privacy, publicity, or consumer rights.

17. Platform Changes and Availability

Bestimate may add, remove, suspend, modify, price, reprice, restrict, rename, discontinue, or change any Platform feature, category, area, Lead flow, Credit rule, ranking, badge, community feature, AI tool, payment method, or content at any time. Bestimate does not guarantee that the Platform, any category, any area, any Professional, any Lead volume, any Customer demand, or any feature will remain available. For material adverse changes requiring active acknowledgment or renewed consent under applicable law, Bestimate will request it before applying the change where required.

18. Privacy, Data Protection, and Marketing

Bestimate processes personal data under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable laws. Users may exercise rights described in the Privacy Policy, including access, correction, deletion, objection, restriction, portability, withdrawal of consent, and human review of significant automated decisions where applicable, by contacting privacy@bestimate.ae.

Operational communications may include OTPs, account security, request updates, Estimate alerts, chat alerts, support, moderation, safety, policy, payment, and legal notices. Marketing communications, including SMS, WhatsApp, email, push, and calls, are sent only where Bestimate has an appropriate opt-in consent or another lawful basis permitted by applicable marketing rules. Each marketing message will identify the sender and provide a simple opt-out where technically available.

Where data is transferred outside the UAE, including to payment processors, communication providers, AI providers, hosting providers, or analytics providers, Bestimate applies safeguards required by applicable data protection law.

19. Intellectual Property

The Platform, software, designs, trademarks, logos, workflows, data compilations, text, graphics, interfaces, and other Bestimate materials are owned by Bestimate or its licensors. Users receive only a limited, revocable, non-exclusive, non-transferable right to use the Platform for its intended purposes and must not copy, exploit, sublicense, reverse engineer, or misuse Bestimate materials except as permitted by law or written permission.

20. Disclaimers

The Platform, content, AI-Assisted Tools, Community Features, Leads, Estimates, rankings, reviews, badges, communications, and marketplace features are provided on an "as is" and "as available" basis to the maximum extent permitted by law. Bestimate disclaims warranties of merchantability, fitness for a particular purpose, quiet enjoyment, non-infringement, uninterrupted availability, accuracy, completeness, reliability, safety, legality, suitability, service quality, Professional conduct, Customer conduct, or Service outcome.

You are solely responsible for your communications and interactions with other users and third parties. You should take reasonable precautions, especially before meeting offline, entering a home, allowing someone into your home, handling children, providing care, performing regulated work, sharing documents, paying money, or relying on community content. Bestimate disclaims liability for acts or omissions of users and third parties to the maximum extent permitted by law.

21. Limitation of Liability

To the maximum extent permitted by law, and except for liability that cannot lawfully be excluded or limited, including under mandatory UAE consumer protection rules, personal injury caused by negligence, fraud, or wilful misconduct, Bestimate will not be liable for indirect, incidental, special, consequential, exemplary, punitive, loss-of-profit, loss-of-data, loss-of-business, or loss-of-goodwill damages arising from or related to the Platform or Services.

For Professionals, Bestimate's aggregate liability arising out of or relating to the Platform in any 12-month period is limited to the total fees that Professional paid directly to Bestimate during that period. For Customers, Bestimate's liability is limited only to the extent permitted by UAE consumer law. Nothing in these Terms excludes or limits any statutory consumer right that cannot lawfully be excluded.

22. Indemnity

Professionals and non-consumer users agree to indemnify and hold harmless Bestimate, its affiliates, officers, directors, employees, contractors, service providers, and agents from claims, losses, damages, liabilities, fines, penalties, costs, and expenses arising from their Services, User Content, breach of these Terms, breach of law, misuse of personal data, dispute with another user, payment issue, licensing issue, safety incident, regulatory non-compliance, or acts or omissions of their personnel.

This indemnity does not apply to a Customer acting as a consumer under UAE consumer protection law except in cases of fraud, wilful misconduct, unlawful conduct, misuse of the Platform, or breach of the Prohibited Conduct rules, and only to the extent permitted by law.

23. Complaints, Consumer Protection, and Competent Authorities

Complaints may be submitted to support@bestimate.ae. Bestimate aims to acknowledge complaints within 3 business days and resolve them within 15 business days where reasonably possible. Some issues may require information from Customers, Professionals, payment processors, app stores, communication providers, or authorities.

Nothing in these Terms limits mandatory rights under UAE consumer protection, e-commerce, data protection, payment, health, municipal, labour, transport, criminal, or other applicable laws. Users may contact the relevant UAE, Dubai, Sharjah, free zone, municipal, health, economic, consumer protection, app store, or payment authority.

24. Governing Law, Jurisdiction, and Language

These Terms are governed by UAE federal law and, where applicable, laws and regulations applying in Dubai and the Meydan Free Zone. The courts of Dubai have jurisdiction, without prejudice to mandatory consumer forums, emirate-level authorities, regulatory complaint mechanisms, and any rights that cannot lawfully be limited.

These Terms are issued in English. An Arabic version may be provided if required or for convenience. If a competent UAE authority or court requires Arabic text to prevail for a particular matter, that requirement will apply; otherwise, the English version is intended to govern the relationship between the parties.

25. General Legal Terms

Force majeure: Neither party is liable for delay or failure caused by events beyond reasonable control.
Severability: If a provision is unenforceable, the remainder remains in effect and the unenforceable provision will be read down to the minimum extent necessary.
Assignment: You may not assign these Terms without Bestimate's consent. Bestimate may assign these Terms to an affiliate, successor, acquirer, or as part of a corporate transaction.
No waiver: Failure to enforce a provision is not a waiver.
Notices: Bestimate may give notices in-app, by email, SMS, WhatsApp, push notification, website posting, or other reasonable method using your registered contact details.
Entire agreement: These Terms, the Privacy Policy, and feature-specific notices form the agreement between you and Bestimate for use of the Platform.

26. Changes to These Terms

Bestimate may update these Terms to reflect changes in law, services, technology, vendors, categories, fees, risks, or operations. We will update the Last Updated date and may provide additional notice for material changes. Where required by law, we may request renewed acknowledgment or consent. Continued use after the effective date means you accept the updated Terms, except where active acceptance is legally required.

27. Contact

Bestimate Solutions L.L.C-FZ, Meydan Free Zone, Dubai, United Arab Emirates.
Customer Support: support@bestimate.ae
Legal Inquiries: legal@bestimate.ae
Privacy Inquiries: privacy@bestimate.ae
Safety and Security Concerns: safety@bestimate.ae